Job Description: Showroom Administrator 

Reports to: President 

Located: Burlington, IA Office/Showroom 

Summary: We are seeking a dedicated and detail-oriented Showroom Administrator to join our team. This role is essential in ensuring the smooth operation of our office environment. The ideal candidate will possess strong organizational skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. As a Showroom Administrator, you will be the first point of contact for clients and visitors, making your role crucial in creating a positive impression of our company.

Key responsibilities include the following but not limited to:

Customer Service

• Greet and assist showroom visitors to ensure they receive the best in customer care.  

• Answer incoming phone calls in a timely & courteous manner and direct calls to the appropriate team member. 

• Provide general support to customers, visitors and team members. 

• Have a general to in-depth knowledge of the different products sold. 

• Represent the company in a professional manner 

• Schedule appointments for designers and sales as necessary. 

• Respond to and resolve administrative inquiries and questions. 

• Keep track of incoming orders to be able to respond 

• Manage the delivery and service schedules: 

• Requires coordination with customer(s), contractor(s), designer(s) and delivery staff 

• Notify customers of product arrival and set up delivery 

Administrative Tasks

• Manage the cash drawer 

• Find and/or create invoices in Quickbooks 

• Take payment from customers for invoices 

• Balance the drawer at the end of each business day 

• Have bank deposit ready for the accounting department at the end of the day 

• Restock items as necessary: 

• Pool/Hot Tub chemicals 

• Billiard/Dart Supplies 

• Accessories 

• Beverages and snacks for customers 

• Check-in incoming freight and distribute 

• Continual customer communication throughout the length of projects 

• Assist with bookkeeping and accounting tasks 

• Perform general clerical duties 

• Assist other team members with various tasks 

Showroom Maintenance

• Ensure showroom is clean, organized and presentable 

• Keep samples organized and updated 

• Order samples as needed 

• Maintain a record of checked out samples and call customers as needed for returns 

• Prepare showroom for client meetings and events 

• Provide input on showroom display pieces and accessories 

Other duties as assigned. 

Qualification requirements:

• High School Diploma or equivalent education required. 

• A minimum of 2-3 years of administrative experience. 

• Excellent verbal and written communication skills 

• Skilled in writing and editing content with an attention to detail 

• Strong prioritization, organization, and project management skills 

• Must be comfortable working with clients. 

• Proficient in Quickbooks, Word, Excel, Outlook and display an aptitude for learning One Drive & Teams. 

• Must be a self-starter and must be able to work independently and collaboratively in a team environment. 

• Ability to lift up to 35 lbs.

To apply, please email your resume and cover letter to info@keystonebrl.com.